Duty of care for health and social care

45 minutes

12 months access

Unlimited replays

Digital certificate

A duty of care is “A moral or legal obligation to ensure the safety or well-being of others”. It’s an obligation well understood by employers and parents – and in health and social care it’s of particular importance. This short course will prepare you for all the different factors you need to consider when you your health or social care role includes an explicit duty of care.

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Duty of Care’ encompasses managing risk, error reporting, dealing with conflict, and accepting comments and complaints. This course covers these topics, and introduces the learner to the recognition and correct response to incidents, errors and near misses.

  • Understand what is meant by ‘duty of care’
  • Be aware of incidents, errors and near misses
  • Know the relevant Health and Safety legislation
  • Know how to manage conflict and what to do when someone makes a comment or a complaint

  • Understand how the Duty of Care contributes to safe practice
  • Understand the support available for addressing dilemmas that may arise about Duty of Care
  • Deal with comments and complaints
  • Deal with incidents, errors and near misses
  • Deal with confrontations and difficult situations

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Arden and GEM

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Rochdale Borough Council

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Trafford Council

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Northumbria Police

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GMCA

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Director of People,
National Museums of Liverpool

“We were delighted to provide exactly the right tools to help improve the quality and availability of training. We look forward to speaking with others to show how online training can alleviate some of the pressure faced by healthcare professionals and give them more time to provide patient-centred care.”

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Newired

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Mark Davies
Director of People,
National Museums of Liverpool

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