Conflict Management
Work-related violence and conflict, including abuse, threats, or assault, are experienced across many industries and places of work.
This course shows you how to diffuse aggression when it arises, how to recognise when a situation could turn to violence, and what to do if it does. The skills learnt through this course will be invaluable to workers across the public sector.
You will automatically get a certificate on course completion, with your name, the CPD hours, the date and learning objectives.
Objectives
In this course you will learn:
- The scope of work-related violence
- The responsibilities of the employer
- What factors put workers at increased risk
- What causes people to become violent
- How to spot the signs of potential violence
- How to avoid provoking violence
- The best ways to defuse a potentially violent person or situation
- How to respond to a physical attack
- How to tackle phone- and cyber-rage
Modules
- Conflict Management
Specific csourse
- Duration: 30 minutes
-
PDF certificate -
Unlimited replays -
12 months access
Training for your organisation
Call 01273 091 301 or email enquiries@melearning.co.uk for more info.
Annual Solutions
We provide cost-effective annual solutions allowing up to 5, 10, 20 or a whole library of digital courses starting from £12 per learner, subject to requirement. Contact enquiries@melearning.co.uk for more information.
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