Customer service
Topics Include: Organisational Culture, Customer Dissatisfaction and Key principles of Customer Service
This course delivers a timely reminder on the importance of customer service.
You’ll learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for dealing with customers when they are unhappy or angry.
Bad customer service has a huge impact on your customers and colleagues, but with this course you’ll gain the knowledge necessary to start practising excellent service straight away.
In this engaging Customer Service course, you’ll learn about the importance of good service, the impact of bad service, organisational issues, the importance of internal culture and how to deal with difficult or unhappy customers.
The topics cover the key principles of Customer Service, in a digestible and easy to follow format.
You will automatically get a course certificate on course completion – with your name, the CPD hours, the date and learning objectives.
- Why customer service is important, and the main reasons for customer dissatisfaction
- The importance of a customer service culture
- What constitutes good and bad service
- The basics of excellent service
- Customer Service
For organisations and groups
Save up to 90%
This course, along with any others from our library, hosted on our advanced learning platform, or your own LMS.
Unbeatable benefits
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Single purchase
£20.00 Excl. VAT
Purchase this course for yourself or others.
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