Customer Service
In this engaging Customer Service course, you’ll learn about the importance of good service, the impact of bad service, organisational issues, the importance of internal culture and how to deal with difficult or unhappy customers.
The topics cover the key principles of Customer Service, in a digestible and easy to follow format.
You will automatically get a course certificate on course completion – with your name, the CPD hours, the date and learning objectives.
Objectives
Once you’ve completed this course, you’ll have a knowledge of:
- Why customer service is important, and the main reasons for customer dissatisfaction
- The importance of a customer service culture
- What constitutes good and bad service
- The basics of excellent service
Modules
- Customer Service
Specific csourse
- Duration: 30 minutes
-
PDF certificate -
Unlimited replays -
12 months access
Training for your organisation
Call 01273 091 301 or email [email protected] for more info.
Volume Discounts
Purchases of 10 or more courses will automatically receive a 10% discount at checkout. We also offer discounts to charities and organisations looking to buy licenses in bulk. Contact us for more information.
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