In this engaging Customer Service course, you’ll learn about the importance of good service, the impact of bad service, organisational issues, the importance of internal culture and how to deal with difficult or unhappy customers.
The topics cover the key principles of Customer Service, in a digestible and easy to follow format.
You will automatically get a course certificate on course completion – with your name, the CPD hours, the date and learning objectives.
Once you’ve completed this course, you’ll have a knowledge of:
- Why customer service is important, and the main reasons for customer dissatisfaction
- The importance of a customer service culture
- What constitutes good and bad service
- The basics of excellent service
- Customer Service
Do you have a question?
Whether its a technical question or a sales enquiry, our helpdesk and sales team will be happy to help.