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Anti-Social Behaviour (ASB) – Taking on a Case – Case Management Principles

As a professional working on the anti-social behaviour frontline, it’s crucial that you understand the role that good case management has on resolving anti-social behaviour reports. This module will help you to expand your working knowledge of how to effectively manage a case, along with other key principles in case management, such as investigating and decision-making skills.

Objectives

After completing this module, you will:

  • Understand investigation methods in response to reports of anti-social behaviour and nuisance
  • Be confident in your knowledge of using effective case work practices to investigate and resolve reports of anti-social behaviour
  • Be able to identify appropriate investigation techniques, including evidence gathering, appropriate diary allocation, and good record keeping
  • Understand the importance of risk assessments, action planning, and using good judgement and decision making
  • Be able to effectively identify a hate crime

Modules

1. Taking on a Case / Case Management Principles

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