Effective communication with children and families

Topics include: Professional boundaries, Working with young people and families and Effective communication.

1 hour and 30 minutes

12 months access

Unlimited replays

Digital certificate

If you work with young people and families, you’ll know how important effective communication with children can be. Good communication builds trust and can make a real difference to how effectively services are delivered and their long-term success.

This course will help you sharpen your skills and deepen your knowledge around effective communication with children and families.

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Clearly defined professional boundaries benefit everyone. In this three-module course you will begin by reflecting upon your own professional boundaries and distinguish between actions that can impact your professional relationships positively and negatively. In the second module you will build a range of actionable skills, strategies, and techniques to help you communicate better. In the third and final module you will focus on parents and young carers, all whilst refining an approach to communication that enables positive communication to flourish. Ultimately, this course will enable you to confidently maintain your professional boundaries and build successful working relationships.

  • Appreciate and understand effective professional boundaries
  • Build a safe working environment and working relationships based on clear professional boundaries
  • Use techniques and strategies to build empathy and trust whilst reducing barriers
  • Use appropriate communication to deal with situations more effectively (questioning, body language, vocabulary)
  • Build stronger and more cooperative relationships with families using a range of strategies and actions

  • Appropriate relationships
  • Communicating well with young people
  • Parents and young carers

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This course, along with any others from our library, hosted on our advanced learning platform, or your own LMS.

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“We have always been delighted with the responsive approach by the help desk and account managers on the Me Learning team. With their help, we have revolutionised training across our authorities by finding new ways to up skill our employees and partners more effectively using digital rather than traditional techniques.”

Catherine Pearson
GM Projects and Contracts Manager
Greater Manchester Combined Authority (GMCA)

“Our trainers are also delighted that the digital suites provide a core foundation. This means they can focus virtual and classroom training on the more complex aspects and areas where our clients need more detailed and specialist support.”

Sue Ogden
IM&T Manager,
Arden and GEM

“I don’t think we place sufficient emphasis yet on training in policing and we need to open our eyes to a smarter, digitally led style of learning, which is far more responsive to the needs of individual learners. Me Learning has been working extensively with other public sector organisations for 15 years on this and you can see in many sectors how using technology for learning has vastly improved training outcomes, abstractions and reduced the overall cost of training.”

Andy Rhodes
Former Chief Constable,
Lancashire Constabulary

“I have worked over a period of several months with the professionals from Me Learning and found them to be excellent in both their flexible approaches to solving complex problems and the way they approach challenges in a dynamic and proactive manner.”

Stephen Lonsdale
Head of Adult Safeguarding and Mental Health
Dudley Borough Council

“The implementation process was seamless: we literally switched off the old system on a Friday evening and switched on Me Learning on the Monday morning.”

Jennie Crowther
Learning Development lead,
Rochdale Borough Council

“We considered several products, but chose Me Learning because of its flexibility in tailoring the online courses to suit our Integrated Working training programme. We expect 2,500 practitioners across Trafford to be using online training modules over the next two years.”

Cathy Atherton
Interim Manager for Service Development,
Trafford Council

“The control room can be a really stressful environment so we are keen to do all we can to reduce staff anxiety during this transformation. By deploying digital learning for a substantial part of the training, we have been able to reduce the timescale for training the new system by half. Learners will become more confident with the system quicker and therefore more readily able to adopt new ways of working.”

Paul Lynch
Force Transformation Lead,
Northumbria Police

“With the help of Me Learning we have revolutionised the way learning is delivered across the local authorities in Manchester and across our partner organisations. We are delighted with the service provided by Me Learning, particularly helpdesk response times and the overall can-do approach by all in the team.”

Vicky Castle
Contract Manager,
GMCA

“Spending several days a week delivering the same training over and over again just wasn’t a good use of our time. The feedback on Me Learning has been so positive that we have no intention of going back to classroom training on the basics of Mosaic. Using high quality digital learning is a much better way to deliver this type of training.”

Catherine McPaul
Mosaic Business Analyst

“Our partnership with Me Learning has been so successful that our people are now asking for more training with a heightened enthusiasm to keep on building their skills and knowledge so they can continue to do their jobs to the best of their ability.”

Mark Davies
Director of People,
National Museums of Liverpool

“We were delighted to provide exactly the right tools to help improve the quality and availability of training. We look forward to speaking with others to show how online training can alleviate some of the pressure faced by healthcare professionals and give them more time to provide patient-centred care.”

Steve Wightman
Managing Director,
The Access Group

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Stefano Rizzo
CEO,
Newired

“A major highlight of this journey with Me Learning has been the positive culture change we have seen across our organisation. It’s now so clear that online learning has enabled NML employees to understand that courses delivered digitally can provide a highly engaging and responsive experience. This positive shift on how our people view their learning has led to a rise in team members sharing recommendations to each other on courses they should take.”

Mark Davies
Director of People,
National Museums of Liverpool

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